Shipping policy

Shipping Policy

Last Updated: August 13, 2026

At PAWVIQUE, operated by LLC CasaBloom, we work to make every order as smooth, reliable, and transparent as possible.

This Shipping Policy explains how orders placed through pawvique.shop are processed, shipped, tracked, and delivered.

1. Where We Ship From

PAWVIQUE works with fulfillment locations and warehouses in the United States and Europe.

Your order may be shipped from a U.S. or European warehouse depending on:

  • Your delivery address;

  • Product availability;

  • Inventory location;

  • Carrier availability; and

  • The most suitable fulfillment option for your order.

We aim to use the fulfillment location that allows your order to reach you as efficiently as reasonably possible.

2. Estimated Delivery Times

For most orders delivered within the United States and Europe, estimated delivery time is approximately:

5–8 days

This is our typical delivery estimate and may vary depending on your location, selected carrier, product availability, and other logistical circumstances.

In some cases, delivery may take longer.

During carrier delays, customs processing, periods of unusually high shipping demand, severe weather, regional disruptions, or other circumstances outside our reasonable control, delivery may take approximately:

15–30 days

These extended delivery times are not typical, but they may occasionally occur.

All delivery timeframes are estimates and are not guaranteed delivery dates unless explicitly stated otherwise.

3. Shipping Carriers

PAWVIQUE works with established international and regional shipping companies.

Depending on your location, warehouse, and the shipping service available for your order, your package may be delivered by carriers such as:

  • DHL Express

  • UPS

  • FedEx

  • DPD

We may also use another reputable logistics provider when necessary to provide suitable delivery for your destination.

The final carrier is selected based on the destination, fulfillment location, availability, and shipping requirements of the order.

4. Order Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking information may be sent to the email address provided during checkout.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Depending on the carrier, tracking events may not appear immediately after shipment.

5. Shipping Costs

Shipping costs, where applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery destination;

  • Warehouse location;

  • Shipping method;

  • Carrier; and

  • Other order-specific factors.

PAWVIQUE will not charge additional shipping fees after checkout unless a change is specifically requested or agreed to by the customer.

6. Possible Delivery Delays

Although most orders arrive within the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

  • Carrier delays;

  • Customs or border processing;

  • Severe weather conditions;

  • Public holidays;

  • High seasonal shipping volumes;

  • Local transportation disruptions;

  • Incorrect or incomplete delivery information;

  • Remote delivery locations;

  • Regional or international logistics disruptions.

If we become aware of a significant issue affecting your order, we will make reasonable efforts to provide updated information where available.

7. Customs and International Shipments

Depending on the warehouse used and your delivery destination, an order may occasionally cross an international border.

In such cases, customs procedures, import requirements, taxes, duties, or other government charges may apply depending on the destination country.

Where reasonably possible, applicable charges will be communicated during checkout.

However, certain customs charges may be assessed directly by local authorities or shipping carriers and can be outside PAWVIQUE's control.

Nothing in this section limits any rights you may have under applicable consumer law.

8. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

  • Full name;

  • Street address;

  • Apartment or unit number, where applicable;

  • City;

  • State, province, or region;

  • Postal or ZIP code; and

  • Country.

If you notice an error after placing your order, contact us as soon as possible at:

pawvique.help@gmail.com

We will make reasonable efforts to update the shipping information before dispatch, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.

9. Failed Delivery Attempts

If a carrier is unable to complete delivery because of an incorrect address, inability to access the delivery location, repeated unsuccessful delivery attempts, or failure to collect a package where required, the carrier may return the package to the sender or fulfillment facility.

If this happens, please contact us so we can review the available options for your order.

Additional shipping costs may apply when a new shipment is required due to incorrect information supplied by the customer, except where prohibited by applicable law.

10. Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

  • Check around your property and designated delivery areas;

  • Check with other members of your household;

  • Check with neighbors or building management where appropriate; and

  • Review the carrier's tracking information.

If the package still cannot be located, contact us at:

pawvique.help@gmail.com

We will help review the situation and, where appropriate, assist with an investigation through the shipping carrier.

11. Damaged or Incomplete Orders

If your package arrives damaged, the product is defective, or your order is missing items or components, please contact us within the applicable 30-Day Guarantee period.

Eligible orders may qualify for:

  • A free replacement;

  • Replacement of missing components;

  • A refund; or

  • A free return where a return is required.

Please review our Returns & Refund Policy for complete details.

12. Delivery Estimates Are Not Guarantees

The delivery times provided on our website are reasonable estimates based on normal shipping conditions.

PAWVIQUE cannot guarantee that carriers will always deliver within the estimated timeframe because shipping networks and customs authorities operate independently from us.

However, we remain committed to assisting customers when a shipment is significantly delayed, lost, damaged, or otherwise affected by a delivery issue.

Nothing in this Shipping Policy limits any mandatory rights available to you under applicable consumer protection law.

13. Contact Us

If you have questions about your shipment, tracking information, or delivery, please contact us:

Email: pawvique.help@gmail.com
Company: LLC CasaBloom
Brand: PAWVIQUE
Website: pawvique.shop
Mailing Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States

When contacting us about an existing order, please include your order number so we can assist you more efficiently.