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Frequently asked questions.
Find quick answers to the questions PawVique customers ask most often.
01 How much does shipping cost?
Shipping is free on all PawVique orders.
02 How long does delivery take?
Most orders arrive within 5–8 business days, depending on your location and the shipping carrier.
03 How can I track my order?
Open our Track Order page and enter the tracking number from your shipping confirmation email to view the latest available delivery updates.
04 Where can I find my tracking number?
Your tracking number is included in the shipping confirmation email sent after your order has been dispatched.
05 What if my tracking information has not updated?
Carrier scans can take time to appear after dispatch or between transit points. If your tracking has not updated for an extended period, send us a request with your order number.
06 Can I return my order?
PawVique offers a 30-day guarantee. Contact our support team and we’ll guide you through the appropriate next steps for your order.
07 What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, PayPal, Apple Pay and Google Pay where available.
08 Which plug should I choose for GroomPro?
Choose the plug type that matches the electrical sockets used in your country. If you’re unsure, contact us before placing your order.
09 Is GroomPro suitable for both dogs and cats?
Yes. GroomPro is designed for at-home grooming of both dogs and cats. Choose the attachment that best suits your pet’s coat and grooming needs.
10 What should I include when contacting support?
For faster assistance, include your email address, order number if available, a clear description of the issue and any relevant details.