Refund policy

Returns & Refund Policy

Last Updated: August 13, 2026

At PAWVIQUE, operated by LLC CasaBloom, we want you to feel confident when shopping with us.

Our products are covered by our 30-Day Guarantee. If your order arrives damaged, defective, or with missing items or components, please contact us within 30 days of delivery and we will help make it right.

1. Our 30-Day Guarantee

You may qualify for a free replacement or refund if, within 30 days of receiving your order:

  • The product arrives damaged or broken.

  • The product is defective and does not function as intended.

  • Your package is missing parts, accessories, or components that should have been included.

  • You receive an incorrect product.

For eligible claims under our 30-Day Guarantee, PAWVIQUE will cover the reasonable cost of returning the affected product when a return is required.

Depending on the circumstances and product availability, we may offer:

  • A replacement product at no additional cost; or

  • A full or appropriate refund to your original payment method.

2. How to Request a Return, Replacement, or Refund

Please contact us at:

pawvique.help@gmail.com

Include:

  • Your order number.

  • The name or email address used for the order.

  • A brief description of the issue.

  • Clear photos or video showing the damage, defect, incorrect item, or missing components where reasonably possible.

  • Photos of the packaging if the order was damaged during delivery.

Please contact us before sending any product back.

Returns sent without prior authorization may not be accepted or may delay the processing of your request.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as reasonably possible after discovering the issue.

Once we review your claim, we may provide a prepaid return label or other return instructions where a physical return is required.

In some situations, a return may not be necessary before we provide an appropriate resolution.

4. Missing Items or Incomplete Orders

If your order arrives with missing parts or accessories, please contact us within the 30-Day Guarantee period.

We may arrange to:

  • Send the missing component at no additional cost;

  • Replace the product where appropriate; or

  • Provide a refund where replacement or completion of the order is not reasonably possible.

5. Incorrect Products

If you receive a product different from the one you ordered, please contact us.

Once the issue has been verified, we will arrange an appropriate replacement or refund and cover the reasonable return shipping cost where a return is required.

6. Returns for Other Reasons

Our free 30-Day Guarantee return service specifically covers damaged, defective, incorrect, or incomplete orders.

Returns for other reasons, including a change of mind, are not automatically covered by our free-return guarantee unless required by applicable consumer law.

Depending on your country or region, you may have additional legal rights to cancel or return an online purchase. Nothing in this Policy is intended to limit or exclude any rights that cannot legally be limited or excluded.

7. Condition of Returned Products

Where a return is required, please return the product with all components, accessories, manuals, and other items originally included with the order, where reasonably possible.

Please package the product securely to help prevent additional damage during return shipping.

We reserve the right to review returned products before approving a refund where permitted by applicable law.

8. Refunds

Once your refund has been approved, it will generally be issued to the original payment method used for the purchase.

Depending on your payment provider, bank, card issuer, or payment method, additional processing time may be required before the refunded amount appears in your account.

PAWVIQUE does not control processing times imposed by banks or payment providers after a refund has been issued.

If your original payment method is no longer available, the handling of the refund may depend on your payment provider's procedures.

9. Shipping Costs for Eligible Guarantee Claims

If your return qualifies under our 30-Day Guarantee because the product arrived:

  • Damaged;

  • Defective;

  • Incorrect; or

  • Incomplete,

PAWVIQUE will cover the reasonable return shipping cost when a return is required and arranged through us.

Please do not independently purchase return shipping without contacting us first, unless we specifically instruct you to do so.

10. Items Damaged After Delivery

Our 30-Day Guarantee is intended to cover problems with the product as supplied or delivered.

It does not generally cover damage caused after delivery by:

  • Misuse or improper handling;

  • Accidents;

  • Unauthorized modification or repair;

  • Failure to follow applicable product instructions; or

  • Normal wear and tear.

This does not affect any rights you may have under applicable consumer protection laws.

11. Consumer Rights

This Returns & Refund Policy provides PAWVIQUE's commercial 30-Day Guarantee and is not intended to replace any mandatory consumer rights that apply in your country or region.

Depending on where you live, you may have additional rights relating to cancellation, withdrawal, repair, replacement, price reduction, or refund.

Where applicable law provides greater rights than this Policy, those legal rights will apply.

12. Contact Us

For questions about a return, replacement, or refund, please contact:

Email: pawvique.help@gmail.com
Company: LLC CasaBloom
Brand: PAWVIQUE
Website: pawvique.shop
Mailing Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States

Please include your order number whenever possible so that we can assist you more efficiently.