PAWVIQUE · HELP CENTER

Return Policy

Clear information to help you shop and care for your pet with confidence.

Return Policy

Last Updated: August 13, 2026

At PAWVIQUE, operated by LLC CasaBloom, we want every order to arrive complete, functional, and in good condition.

Qualifying purchases are covered by our 30-Day Guarantee.

This Return Policy explains when a product may be returned and how to start a return request.

1. 30-Day Return Period

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 30 days of delivery.

A return may qualify under our 30-Day Guarantee if:

  • The product arrives damaged or broken.

  • The product is defective or does not function as intended.

  • Parts, accessories, or components that should have been included are missing.

  • You receive a product different from the one you ordered.

For approved claims, PAWVIQUE will provide an appropriate solution, which may include a replacement, completion of missing parts, or a refund.

2. Free Returns for Eligible Claims

If your return is approved because the product arrived:

  • Damaged;

  • Defective;

  • Incorrect; or

  • Incomplete,

PAWVIQUE will cover the reasonable cost of return shipping.

You will not be required to pay return shipping for an eligible claim when the return is arranged through us.

3. How to Start a Return

Before returning any product, please contact us at:

pawvique.help@gmail.com

Please include:

  • Your order number;

  • The name or email address used when placing the order;

  • A brief description of the issue;

  • Clear photos or video showing the problem, where reasonably possible; and

  • Photos of the packaging if the order arrived damaged.

Our customer support team will review your request and provide return instructions when a physical return is required.

4. Return Address

Please do not send a product back without receiving return instructions from us first.

PAWVIQUE orders may be fulfilled from different warehouses in the United States or Europe. For this reason, the correct return location may depend on the product, original fulfillment warehouse, and customer's location.

Once your return is approved, we will provide you with the applicable authorized return address and shipping instructions.

Products sent to an unauthorized address may experience significant delays in processing.

5. Condition of Returned Products

When a physical return is required, please return the product with all components and accessories originally supplied with it, where reasonably possible.

This may include:

  • Attachments;

  • Accessories;

  • Cables or adapters;

  • Manuals;

  • Other included components; and

  • Original packaging where reasonably available.

If a product arrived damaged or incomplete, you will not be penalized for the condition or missing components that formed the basis of your approved claim.

6. Missing Components

A full product return may not always be necessary when only a component or accessory is missing.

Depending on the circumstances, we may instead:

  • Send the missing component at no additional cost;

  • Replace the affected product; or

  • Provide another appropriate resolution.

We will determine the most appropriate solution after reviewing your claim.

7. Damaged or Defective Products

If your product arrives damaged or defective, please stop using it if continued use could cause further damage or create a safety concern.

Contact us with your order information and evidence of the issue where reasonably possible.

After reviewing the claim, we may provide:

  • A prepaid return label or other return arrangement;

  • A replacement product;

  • Replacement components; or

  • A refund in accordance with our Returns & Refund Policy.

8. Incorrect Products

If we send you an incorrect product, please contact us within the 30-Day Guarantee period.

For an approved claim, we will arrange an appropriate replacement or refund and cover reasonable return shipping where a return is required.

9. Returns for Change of Mind

Our free 30-Day Guarantee return service specifically applies to products that arrive damaged, defective, incorrect, or incomplete.

We do not automatically offer free returns for change-of-mind purchases unless required by applicable consumer law or otherwise expressly offered by PAWVIQUE.

Customers in certain countries or regions may have additional statutory cancellation or return rights.

Nothing in this Return Policy limits any mandatory consumer rights available under applicable law.

10. Do Not Return Products Without Authorization

Please do not independently ship a return before contacting PAWVIQUE.

This is important because:

  • Different products may have different return locations;

  • Orders may be fulfilled from U.S. or European warehouses;

  • We may be able to resolve the issue without requiring a return; and

  • Eligible customers may qualify for prepaid or otherwise covered return shipping.

PAWVIQUE may not be able to reimburse independently arranged shipping costs that were not previously authorized, except where required by applicable law.

11. Refunds After a Return

When a return results in a refund, the refund will be processed according to our Returns & Refund Policy.

Where applicable, refunds are generally issued to the original payment method after the return or claim has been reviewed and approved.

Bank and payment-provider processing times may vary.

12. Exchanges

For eligible 30-Day Guarantee claims, PAWVIQUE may offer a replacement or exchange at no additional cost.

Replacement availability may depend on current inventory.

If an identical replacement is unavailable, we may offer another appropriate resolution, including a refund.

13. Consumer Rights

This Return Policy describes PAWVIQUE's commercial 30-Day Guarantee.

It does not replace or restrict any rights you may have under applicable consumer protection laws.

Depending on where you live, you may have additional rights relating to:

  • Cancellation or withdrawal from an online purchase;

  • Return of goods;

  • Defective or non-conforming products;

  • Repair or replacement;

  • Price reduction; or

  • Refund.

Where applicable law provides greater protection than this Policy, those legal rights will apply.

14. Contact Us

To request a return or ask a question about an existing return, please contact:

Email: pawvique.help@gmail.com
Company: LLC CasaBloom
Brand: PAWVIQUE
Website: pawvique.shop

Please include your order number whenever possible so we can assist you more efficiently.